Our commitment to privacy

This privacy statement explains how 5Training Ltd. (referred to as “we”, “us” or “5Training” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used.  When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made.  If you have any questions, comments or concerns about how we handle your personal information, please ring us at +44 (0) 781 628 5327 or email us at maria@5Training.co.uk.  This statement provides a summary of the full Privacy Policy.  Both the statement and the full Privacy Policy apply to information collected by 5Training via the 5Training website and in any manner described in the Privacy Statement.

Protecting your personal information

Your personal data is protected by the General Data Protection Regulations (GDPR). You can find the details for the UK Information  Commissioner at  https://ico.org.uk/.  As a data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data.  We have security measures in place to make sure any personal information we collect is secure.  Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal Information and How we collect it

 •    We collect various personal information regarding you or your device when you visit 5Training website. This includes the following:

o  Analytics – 5Training website collects personal data to power our site analytics, including:  Information about your browser, network, and device; Web pages you visited prior to coming to this website; and Your IP address.  This information may also include details about your use of this website, including:  clicks; internal links; pages visited; scrolling; searches; and timestamps.  We share this information with Squarespace, our website analytics provider to learn about site traffic and activity.

o  Visitor Data – When you request or download course agenda details, we collect personal information from you such as name; company; job title; contact number; email address; and marketing preferences.  We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.  Squarespace analyses the data in a de-personalized form. 

o  When you book a course on the website, you will be asked for details of a credit or debit card; an email address, and a telephone number.  We obtain limited information about your payment card from our payment processor, such as the last four digits, the country of issuance and the expiration date.  Currently, our payment processor is Stripe.  Stripe uses and processes your complete payment information in accordance with Stripe’s privacy policy.

o  We use cookies and other technologies to keep track of how you interact with our website and to target advertising.  For further information about this please see our Cookies Policy.

 •   We may also collect your personal information through other websites such as, but not limited to, LinkedIn, LinkedIn X-ray, and Prospects.

 •   You may also provide us with further personal data through email correspondence.  When you register for a course, you must tell us: your full name; email address; telephone and/or mobile number; job title; and company

 •   We may also provide personal details through online questionnaires and survey forms that we may send to you.

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the information and services you request, customer feedback, and for general statistics and research.  Depending on the preferences indicated by you:

•   we may use your personal data to contact you about relevant courses and offers.

•   5Training may disclose your personal data to your course trainer, to ensure relevance of course discussions and smooth running of courses.

In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

We use the personal information we obtain about you for the following purposes:

•    Provision of services - Deliver and personalize our services, provide course materials, carry out administration, process payments, and respond to your queries.

•    Communicating with you - Communicate with you, including by sending you emails about your transactions and service-related announcements.

•    Surveys - Administer survey questionnaires and gather feedback to seek your opinion of the course and services.

•    General statistics and research

•    For obtaining any relevant professional advice

•    Security - Ensure the security and integrity of our website.

•    Third-party relationships - Manage our partner relationships.

•    As may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

How we share your personal information

•    We share personal information with Squarespace, our online store hosting provider.  Squarespace needs the data to run the website, and to protect and improve its platform and services.

•    We transmit your personal information via an encrypted connection to our payment processor.

•    We may share personal information with course trainers to help in the course delivery

Keeping your personal data

 We keep personal data :

•   for as long as is necessary to fulfil the purposes we collected it for;

•   as required by law; or

•   to enforce or defend legal claims.

Your rights

 You have the right to:-

•   ask for a copy of all the information we hold about you and to correct any inaccuracies.  To obtain a copy of this information, please ring us at +44 (0) 208 638 5753 or email us at maria@5Training.co.uk

•   challenge the accuracy of data held about you.  To amend your details please email us at maria@5Training.co.uk

•   take steps to prevent your personal data from being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and stating what you require to do to avoid causing damage or distress.

How to contact us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please contact:

 5Training

International House

64 Nile Street,

London

N1 7SR

T | +44 (0) 781 628 5327

E | Maria@5Training.co.uk

Policy last review:  05 January 2024

Next review date:  05 January 2026